Frequently Asked Questions (FAQs)
Welcome to the Frugal Wears FAQ page! Here, we've compiled answers to some of the most common questions our customers have. If you can't find the information you're looking for, feel free to reach out to us via our Facebook page or contact us directly.
​Shipping
Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and the shipping method selected at checkout. Generally, orders are processed within 2-3 business days, and standard shipping takes approximately 7-14 business days for delivery.
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Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. However, delivery times and shipping costs may vary depending on the destination. Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our control.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it for a full refund or exchange within 14 days of receiving it. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.
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Q: Are there any items that cannot be returned?
A: We accept returns for most items in their original condition and packaging. However, certain items, such as intimate apparel, swimwear, and personalized/customized products, may not be eligible for return due to hygiene or customization reasons. Please review our Return Policy for more information.
​Payment Methods
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. At checkout, you'll be able to select the payment option that works best for you.
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Q: Is it safe to use my credit card on your website?
A: Yes, we take the security of your personal information seriously. Our website is equipped with industry-standard encryption technology to protect your credit card details during transmission. Additionally, we do not store your credit card information on our servers after the transaction is complete.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return it for a full refund or exchange within [number] days of receiving it. Please refer to our Return Policy for detailed instructions on how to initiate a return or exchange.
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Q: Are there any items that cannot be returned?
A: We accept returns for most items in their original condition and packaging. However, certain items, such as intimate apparel, swimwear, and personalized/customized products, may not be eligible for return due to hygiene or customization reasons. Please review our Return Policy for more information.
​Contact Us
​If you have any other questions or concerns not addressed here, please don't hesitate to message our Facebook page or contact us directly. Our customer support team is here to assist you and ensure that your shopping experience with Frugal Wears is nothing short of excellent.